Help center

How can we help?

Answers to common questions about MealTrack, subscriptions and your account. Can't find what you need? Email us.

Contact support

support@mealtrackapp.com · We usually reply within 1–2 business days.

Email us

When you email us, please include

Your account emailThe email or Apple/Google account you sign in with.
Your devicePhone model, iOS or Android version, and the app version.
What happenedThe steps you took and what you expected to see.
A screenshotScreenshots or a screen recording help us fix things faster.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not in the app. Deleting the app does not cancel them.
iPhone: Settings → your name → Subscriptions → MealTrack → Cancel Subscription.
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → MealTrack → Cancel.
To avoid being charged, cancel at least 24 hours before your free trial or current period ends.

How do I restore my purchase on a new phone?

Sign in with the same Apple ID or Google account you used to subscribe, open the subscription screen in MealTrack and tap Restore. Premium unlocks automatically once the store confirms your purchase.

How do I get a refund?

Refunds are handled by the store you paid through. App Store: go to reportaproblem.apple.com and choose “Request a refund”. Google Play: follow Google Play’s refund steps. We can’t issue refunds directly, but email us if you need help.

How do I delete my account and data?

In the app, go to Profile → Delete Account. This permanently deletes your account, food log and photos. If you can’t access the app, email us from the address linked to your account. Deleting your account does not cancel a subscription, so please cancel it in the store first. See our Privacy Policy.

The calories for my meal look wrong. What can I do?

AI estimates work best with a clear, well-lit photo taken from above, with the whole plate in view. You can open any logged meal and edit the food, portion size, calories or macros. Values are estimates and not medical advice.

How do I change my calorie or macro goals?

Open the Profile tab to update your weight, goal and activity level, or tap your calorie or macro targets to set custom values. Your daily targets update right away.

I logged a meal on the wrong day.

Meals are logged to the date selected in the calendar at the top of the Home screen. Delete the meal, pick the right day on Home, and log it again.

How do I add the home-screen widget or use Apple Watch?

Widget (iPhone): touch and hold your home screen, tap Edit → Add Widget, search for MealTrack and pick a widget. Apple Watch: install MealTrack on your watch from the App Store while signed in on your iPhone, then log meals by voice from your wrist.

More

Read our Privacy Policy to learn how we handle your data, or go back to the MealTrack home page.